Every individual person can benefit from studying the individual behavior and group dynamics within organizations. At some point, everyone will work within a group or team whether it’s as a student or professional. When it comes to organizational behavior there is no difference between the players on the Los Angeles Lakers or the members of Disney’s marketing team. Each one of these organizations will have to overcome the same obstacles within their team. There are a countless number of areas included in organizational behavior, but there are a select few that prove to be more imperative. Leaders within in organizations should study and understand these issues so that they can make their team better in every way possible. These topics include conflict, communication, culture and control.
Conflict: If a person has ever been a part of a group, whether they know it or not, they have experienced conflict. What leaders can learn from studying conflict is how to diagnose and resolve it. Sometimes diagnosing conflict is not an easy task because conflict can be healthy or unhealthy. To make this task easier, leaders should develop trust within the group. A group of friends are more likely to feel comfortable arguing with each other than a group of acquaintances, right? Members can openly engage and define the conflict when they trust each other. As for resolving conflict, the two best ways of going about this is collaborating or compromising. The first technique a leader should try in resolving conflict is collaborating. Collaboration can be defined as having an in-depth discussion of the conflict and coming up with a resolution that is suitable with both parties. This technique will make all group members satisfied. If this doesn’t work leaders should try compromising. Through compromise, each party will have to give something up to reach a solution, but this method is not optimal because this may not improve the conflicting relationship.
Communication: As seen from the prior topic, good communication can make a team very successful. The leader of a team needs to communicate effectively. One of the best ways to communicate is to listen. Reflective listening, or carefully listening and repeating back the message, is possibly the best way to communicate. This type of listening will help the listener understand the communicator’s meaning and enable them to solve problems. Recognizing nonverbal communication also goes along with reflective listening. Nonverbal communication makes up a majority of what people communicate to each other. If leaders are able recognize the nonverbal expressions being conveyed to them, they will be able to better understand what the communicator is trying to communicate.
Culture: Having an established culture within an organization or team is the best way of shaping the behavior of team members. By creating team norms and values, members of the team will know exactly what is expected of them. These norms can be formal, informal, verbalized, or written. As long as norms exist, they can be effective in influencing behavior. An established culture allows members to find their identity within a team. By finding their role the team will increase its cohesiveness and be able to work better as a unit.
Control: Control is synonymous with power and influence. These are very important traits leaders need when leading a team or group. If leaders have effective influence or power over their team they will be more likely to achieve their goals. Even if leaders have authority it does not mean they have power or influence. Obviously, everyone would prefer to be charismatic, loved, and admired. When people don’t have the charisma or charm, what are they supposed to do? There are many different types of power, but people will listen to leaders who are experts. If a person is completely knowledgeable of a subject, who can question them? The answer is no one. Leaders can influence their members effectively by having knowledge or skills that their members need.